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How to fix “Your PC Ran Into a Problem and Needs to Restart” error

Has your Windows computer suddenly crashed, stopped working, or is refusing to boot? If so, you may encounter the error “Your PC ran into a problem and needs to restart”.

This is a common and generic computer error, commonly known as the blue screen of death. The following article will tell you everything about this error: What it means, how to know what the specific problem is on your PC, and how to fix it.

What is the error “Your PC ran into a problem and needs to restart”?

Error "Your PC Ran Into a Problem and Needs to Restart"
Error “Your PC Ran Into a Problem and Needs to Restart”

Above is an image of the “Your PC ran into a problem and needs to restart” error screen. It's often called the blue screen of death error (or BSOD)!

The accompanying content can be “We'll restart for you” or “We're just collecting some error information, and then we'll restart for you”.

This error screen usually occurs when the computer shuts down or restarts unexpectedly, or if something is preventing the computer from starting.

At the top of the screen is a sad face, followed by a problem message. Next is a line that reads:

For more information about this issue and possible fixes, visit https://www.windows.com/stopcode

Enter this URL into your Internet browser to go to the Microsoft support site. Because these errors can occur due to many different issues, the support on this page is very general and not specific to your issue. You can also scan the QR code (lower left) on your phone to be taken to the same page.

The most interesting part of this screen is at the bottom, where it lists a stop code. In this example, the stop code is BAD_SYIUS_CONFIG_INFO. Your case may be something different. The stop code is an identifier that helps understand why you are receiving this error.

You should record this stop code for later reference. If you're in an organization, bring this stop code to your admin so they can help diagnose the problem.

If you are a home user, contact Microsoft support, follow the automated help, then when connected to a support agent, you can provide them with this stop code.

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There are hundreds of stop code errors that can occur. Some other examples are:

How to fix “Your PC Ran Into a Problem and Needs to Restart” error

As discussed, there are many reasons why you may see the error “Your PC Ran Into a Problem and Needs to Restart”, so this article cannot provide a guaranteed solution to fix this error. However, there are things that are more likely to cause these errors. Follow these troubleshooting steps and see if they help in your case.

1. Try disconnecting the newly added peripheral hardware

Have you recently plugged a new external hard drive, mouse, keyboard, or similar device into your computer? If so, this could cause problems.

Unplug everything you don't need and see if the problem goes away. If so, plug each device back in, reboot, and see if everything is okay. Repeat this process until you identify the faulty hardware, then contact the manufacturer.

your ran pc into 1

2. Boot into Safe Mode and then boot normally

Safe Mode is a Windows diagnostic mode. It starts your PC with minimal necessary programs and services. In Safe Mode, you can fix some system-related problems by uninstalling incompatible software/drivers, deleting problematic files, removing viruses, etc.

Even if you do nothing, booting in is useful for fixing some system errors by allowing memory to be reprocessed.

Step 1: To enter Safe Mode, you can use the keyboard shortcut Shift + F8 when booting to enter Safe Mode

your pc ran into

Step 2: Then, select Troubleshoot.

your pc ran into

Step 3: Select Advanced options.

your pc ran into

Step 4: Select Startup Settings.

your pc ran into

Step 5: Select Restart in the Startup Settings interface afterwards.

your pc ran into

Step 6: Then select the Safe Mode key corresponding to the Startup Settings list. Here the key to enter Safe Mode is key number 4.

your pc ran into

3. Check the drive

Checking the drive is like running the CHKDSK command, which is used to fix errors such as bad sectors and file system errors. If “Your PC Ran Into a Problem and Needs to Restart” appeared with “INACCESSIBLE_BOOT_DEVICE”it may be due to a file system error on the hard drive. That's why testing the drive is essential.

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Step 1. Go “This PC”. Right click on the drive and select Properties.

ran into pc

Step 2. Go to tab Tools and click Check > Scan drive.

ran into pc

Select Scan Drive to start scanning the drive you selected.

ran into pc

4. Reserve enough space for the system drive

The Windows operating system and some installed applications require sufficient free space to function properly. If the system drive, usually drive C, is low on space, you should consider extending the system partition to create more space for your operating system.

5. Check the system log in Event Viewer

Checking the system log in Event Viewer is useful for finding the culprit causing the “Your PC Ran Into a Problem” error in Windows, especially for a problematic device or driver.

Step 1. Select the search icon on the toolbar, then search for keywords event viewer.

your pc ran into 1

Step 2. Right click “Event Viewer” and choose “Run as administrator”.

yourr pc ran into

Step 3. Select expand Windows Logs and continue choosing System. Next, check for errors and correct them according to the information provided.

yourr pc ran into

6. Uninstall recently added software

Uninstall recently added software
Uninstall recently added software

Software that you download and install may cause unexpected problems. If you receive this blue screen error after installing something recently, you should remove it. This can often happen with antivirus software.

To uninstall a program, refer to the article: 7 ways to uninstall software and delete applications on Windows computers.

7. Go back to the previous driver version

Go back to the previous driver version
Go back to the previous driver version

Drivers are software that help Windows 10 control hardware, such as graphics cards, printers, and network adapters.

Drivers are periodically updated to ensure compatibility with the latest version of Windows 10. However, sometimes driver updates can break your system. Thus, you may need to roll back to the previous driver update, that is, return to the old version.

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To do this, press the key Win+X and click Device Manager. This tool shows categories like Display adapters and Monitorsyou can double-click to expand and view the devices inside.

Right click on a device and select Properties > Drivers. Look in Driver Dateas this will tell you when the driver was last updated. If that date is the same as when you started having problems, click Roll Back Driver (if applicable) or Uninstall Device (the device will reinstall when you reboot).

8. Update Windows 10

Update Windows 10
Update Windows 10

Windows 10 will update automatically, but there may be an update in the download queue that hasn't been processed yet.

Keeping Windows 10 up to date is important because it means you'll benefit from the latest features and fixes.

Blue screen of death errors that can occur due to software or hardware incompatibility have been resolved in a recent update.

Refer to the article: How to keep your Windows computer always updated for more details.

9. Check hardware components

Besides the problems mentioned above, problems with hardware components on the computer can also cause the error “Your PC ran into a problem and needs to restart”. If it's a desktop computer, you can try disassembling and cleaning the components to see if that fixes the problem.

In addition, you can also check the health of RAM memory and hard drive according to the instructions below:

If you are using a laptop or are not familiar with electronic components, you should not disassemble your computer yourself. At that time, you need to go to computer repair centers for hardware testing support.

More help and troubleshooting tips

If the advice above doesn't help you get rid of the “Your PC ran into a problem and needs to restart” error, don't worry. Quantrimang.com there is another complete guide with more support on how to resolve the blue screen of death. Refer to: Instructions for fixing blue screen errors on computers for more details.

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