This guide will show you how to use the Quick Assist app to get help or help someone over a remote connection in Windows 11.
The Quick Assist app lets you get help with computer problems from family or friends, or help them solve them. Quick Assist uses a remote connection, so remember to only use this app with people you trust, as they can view your computer screen or control your PC (if you allow it).
- When you get help with the Quick Assist app, you let someone you trust view your screen or control your PC.
- When you help someone using the Quick Assist app, you're asking the person you know to share their screen or request control of their PC. You will be asked to sign in to the Quick Assist app with your Microsoft account.
Option 1: Help someone remotely using the Quick Assist app
1. Open the Quick Assist app (Win + Ctrl + Q).
2. Click Help someone.

3. Enter the email address for your Microsoft account and click Next.

4. If prompted, enter the password for your Microsoft account and click Sign in.

If you've enabled two-step verification for your Microsoft account, you'll now need to verify.

5. Share the 6-digit code with the person you're helping so they can do steps 1 and 2 in the second option below.
The person you're helping must enter the shared code before the 10 minutes expire, or you'll both have to close the Quick Assist app and start again.


6. After the person you are helping does steps 1 and 2 in the second option, you will see the screen Connecting below until they allow step 3 in the second option.

7. Once you're connected and helping someone, you can use different tools in Quick Assist if you want, such as laser pointer, annotation, chat to type messages, etc.
8. If you want to request full control of their PC, click Request controlthen wait for their permission (Allow) in step 4 in option two.
You can click Stop control at any time to stop controlling their PC and just continue screen sharing.


9. When you're done helping them, click Leave.

Option 2: Get help remotely using the Quick Assist app
1. Open the Quick Assist app (Win + Ctrl + Q).
2. Enter the 6-digit code shared with you by your helper and click Submit.

3. Click Allow.

4. If someone helps you request full control of your PC, you can click Allow if you want.
You can click Cancel control at any time to stop giving them complete control and just continue screen sharing.


5. Once you receive help, click Leave.

